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Know what you're agreeing to when you join

We've written our legal terms to be plain and specific so you understand how your account works, how we handle your deposits and withdrawals, and what happens to…

Account security & data handlingPayment & withdrawal termsDeposit verification processSupport & dispute resolutionAccount closure & retention

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Our legal position and your rights

mangga bet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mangga bet operates according to the laws that apply in your region where local law permits. We do not store your payment details after a transaction completes — DANA, OVO, GoPay and QRIS transfers move directly between your wallet and our payment processor. Your account is

1
tied to a verified phone number and email; if either changes, we send you a security confirmation before the update takes effect. Withdrawals are processed within 24 business hours of your request, subject to standard banking delays on your institution's end. If you believe a transaction
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has been made in error or unauthorised on your account, report it to our support team immediately so we can investigate and escalate to your bank if needed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact us about legal or account questions

Team online

Live chat support

Available daily from 08:00 to 23:00 Jakarta time. Our team can answer questions about your account, disputes, or clarify any term in our policy.

Email escalation

Send detailed account or legal concerns to our support inbox. Responses arrive within 48 hours, with escalation to management for disputes.

In-app help centre

Browse common account questions, payment steps and closure procedures directly from your account menu. Updated daily with new guidance.

HOW WE PROTECT YOU

Data security, account privacy and your control

Phone & email verification

Every account requires a verified mobile number and email address. We use these to confirm large withdrawals and send you security alerts if anything unusual happens.

Payment data handling

We do not retain your DANA, OVO, GoPay or QRIS details after each session. Your payment method stays with your wallet provider; we only see transaction status.

Withdrawal verification

Funds move to the bank account or e-wallet you registered. We match withdrawal requests against your verified identity before processing to block fraud.

Account history & export

Request a full copy of your account activity, deposits and withdrawals at any time. We deliver it within 5 business days from our support team.

Data retention & deletion

We keep your account data for the duration of your membership plus 12 months after closure. Request deletion of non-essential data by contacting support.

Dispute & chargeback process

If you report an unauthorised transaction, we investigate within 72 hours and work with your payment provider to resolve it or reverse charges.

What you need to know about account terms

Close your account anytime from the settings menu. Pending withdrawals process normally; we retain transaction records for 12 months for regulatory purposes. Once closed, you cannot reopen the same account; you may create a new one after 30 days.

No. Each deposit or withdrawal connects directly to your wallet app. We never store your payment credentials after the transaction finishes. Your account only holds the transaction history and your verified wallet number.

We confirm your identity before processing any withdrawal. The money goes only to the bank account or e-wallet you registered during signup. If you see a withdrawal you didn't make, report it within 24 hours so we can freeze your account and investigate.

Change your password immediately and contact our support team. We can review login history, reset your phone and email verification, and help you recover your account. Report any unauthorised transactions at the same time.

We keep your transaction history and account details for 12 months after closure. This allows us to resolve chargebacks or disputes. After 12 months, we delete personal data unless local law requires us to retain it longer.

Yes. Ask our support team for a data export. We'll send you a complete record of deposits, withdrawals, games played and dates within 5 business days. Use it to reconcile your records or for your own accounting.

We operate where local law permits. The specific terms of our operation depend on local law in your region. If you have questions about our standing or licensing, our support team can provide details relevant to your location.

Know what you're agreeing to when you join

Contact us about legal or account questions

Live chat support

Email escalation

In-app help centre

Data security, account privacy and your control

Phone & email verification

Payment data handling

Withdrawal verification

Account history & export

Data retention & deletion

Dispute & chargeback process

What you need to know about account terms

01 What happens if I close my account?

02 Are my DANA, OVO, GoPay and QRIS details saved?

03 How do I know a withdrawal is safe?

04 What if someone else accesses my account?

05 How long do you keep my data after I close my account?

06 Can I request a copy of all my account activity?

07 What is mangga bet's legal status?

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